You send a message. Richard reads it and replies himself. That is onboarding at Marbl Codes: a conversation, not a funnel. By the end of it you know who you are talking to, what we need from you, and what happens next.
Who will you be talking to?
Richard, throughout. He reads your first message, he replies, and he is the person who makes every decision on your project from that point on. Serene [AI], our AI colleague, drafts and checks things behind the scenes, and you will see her name on some of the work. What you will not see is an account manager, a sales team, or a handover to someone you have not met, because there is not one.
One point of contact means one conversation. You do not repeat yourself, and nothing gets lost between people.
What do we need from you at the start?
Not much. What your business does, what you want the site to do for it, and what you already have: a current site, a logo, a domain name. If you have opinions about sites you like, tell us. If you do not, that is fine too.
What we do not need yet is access to anything. Who holds your domain, your hosting and your email is a proper question, and we ask it properly in discovery. If you are not sure who holds what, say so. It is one of the most common answers we get.
One thing to avoid: do not send passwords in an email, even if you think we will need them. If one arrives anyway, we use it once, treat it as compromised, and ask you to change it.
How do we work, day to day?
Plain English. If we use a word you would not use to a customer, ask us to say it again. Email is the record, so decisions live somewhere you can find them later. When something needs a look rather than a paragraph, we send you a link to open on your phone.
We reply when we can give you a proper answer, not an automated acknowledgement. Our working day is a short, focused one, so a message sent in the evening gets a considered reply the next working day rather than a rushed one that night.
What happens next?
If we think we can help, the next step is discovery: a conversation where we ask about what the site is for, who it is for, and what already exists. If we think we cannot help, or that someone else would do it better, we say so and point you there where we can.
Either way there is no sales sequence. Nothing goes on a drip. You will not be scored, tagged or nurtured. You asked a question, you get an answer, and you decide what to do with it.